DOMESTIC SHIPPING & HANDLING POLICY, CONDITIONS & GENERAL INFORMATION FOR THE U.S.A.
Not a “One Price Fits All” Shipping Policy Approach
It is important to note that our company is not in the practice of charging a one price fits all type of policy when it comes to shipping and handling solutions. We are of the opinion that each and every shipment we make should be calculated fairly for each customer and for every item sold on our website. When ordering multiples of the same equipment, we may be able to change the method of shipping in order to reduce the shipping cost. (So, for example, if you order one machine that weighs less than 100 lbs., we would ship it via UPS or FedEx small package program, but, if you ordered 10 of those same items, we could place them on a pallet and ship the order to you by LTL (Less Than Truck Load Common Carrier) and save you money. We will always notify our customers of such decisions and make sure you are satisfied with the method we have chosen to recommend that will make most sense and that is cost effective. You will always have the final say in how your order ships.
Who Are Our Shipping Carriers?
SAO Vending uses companies such as FedEx and UPS as our small package solutions carriers and the world wide carrier FedEx Freight for LTL (Less Than Truck Load Common Carrier) shipping of equipment over 100 lbs. as well as Estes Express, ABF Freight and others. We also use regional carriers such as Dayton Freight and others.
SAO Vending ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addressees situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums, and other dwellings designated by the carrier as a residential address. Deliveries to residential addresses may incur additional fees as well as lift gate services at delivery.
Customer will have the opportunity once a product is selected and placed in the shipping cart to select their shipping method. FedEx and UPS will have options such as next day; two and three day delivery just to name a few. On some items, there may only be one choice as certain fulfillment centers may only use FedEx or UPS. Under the LTL (Less Than Truck Load Common Carrier) shipping options you will find choices such as *Curbside Delivery, *Inside Delivery, Residential Delivery, Commercial Deliveries and a choice to add Lift Gate service as well. We have worked hard and invested much time, effort and expense to interface our software platform with that of the carriers for your convenience. We offer real time shipping quotes which are some of the lowest cost shipping solutions of anyone. We pass on our discounted rates to you our customers in order to save you even more. All shipment include Insurance in the interest of all concerned.
*National Curbside Delivery Program is where the merchandise is delivered to you and off loaded to your dock or placed on the lift gate and off loaded to the ground. From there it is the customer’s responsibility to take the machine inside and place it as needed at their facility. This is a great inexpensive option for those who have the material handling equipment and the help to handle the equipment and place it where they choose. Common carrier shipments require a signature at the time of delivery. Please Note: You will need proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order.
* National Inside Delivery Program is where the merchandise is delivered, off loaded from the truck or trailer to a dock or by lift gate to the ground and taken through the first threshold into the location, building or structure. This is providing that the item will pass through the door of the facility.
* Special Request for Inside Turnkey Delivery Program is where the merchandise is delivered, off loaded from the truck or trailer to a dock or by lift gate to the ground.
The machine is then unpacked and uncrated, the trash is hauled away and the machine is placed exactly were the customer chooses inside the location, building or structure. Customer does nothing but oversee the project. There are additional charges for stairs or for any doors that must be removed in order to get the equipment through it and we will need to know about that in advance.
NOW YOU MAY SHOP, MAKE A PURCHASE, GET REAL TIME SHIPPING QUOTES AND MAKE YOUR PAYMENTS WITHOUT HAVING TO CALL ANYONE.
You may combine great low prices on your machine purchases combined with the best shipping carriers in the business at the lowest prices possible. These are simply a great tool for our valued visitors and customers!
For custom orders whereby the equipment may take up to six or eight weeks to prepare, SAO Vending Machine Sales & Service, Inc. will make sure that we secure a final and best up to the minute shipping and handling rate quote cost just before shipments are made to guarantee the fairest possible shipping rates to both seller and buyer. We will notify you in the event there are any major changes.
We would like to also point out that when checking out your shopping basket purchases, we have designed our invoice to have a combination of UPS, FedEx and common carrier shipments calculated on the same order automatically. Should you have a unique shipping need, please call us and we will help to make your shipping and handling experience smooth, seamless and hassle free.
Other Shipping Carriers
SAO Vending Machine Sales & Service, Inc. reserves the right to use a wide range of other national and international carriers when dealing with special and unique and/or unusual shipping situations. However, in any instance this will be done with the full knowledge and consent of our customers as the best possible method to deal with a particular situation.
All shipping and handling quotes on our website and those in our shopping cart are strictly for the continental U.S.A.
International shipping and handling will be dealt with on an individual case by case basis to insure the very best arrangements will be made to get your purchases and merchandise to anywhere in the world, via the very best carriers in the business servicing your destination. All Canadian and international shipments may incur Tariffs and Taxes for their delivery location which will be the customers responsibility. Make sure that you are aware of what those liabilities are beforehand.
Time Frame for Getting Orders Shipped Out and Shipment Tracking
Most of the equipment and products on our website will normally ship from the warehouse within 2 to 8 business days depending on the item purchased and the method of payment. It is then shipped via the method selected and agreed upon by the buyer and seller. You may find reference to the estimated shipping lead time found in the shipping section of each item listing, you will then have to add the time that it will take for the actual delivery based on the shipping method selected. Estimated shipping lead time is subject to change without notice as we are subject to similar policies by and from our carriers. Once the item has been shipped, we will email you the tracking number to the email address you provided us when you placed the order so you may keep tabs on where your product is as it moves through the shipping process. PLEASE NOTE that if you have made multiple purchases of different types of equipment, they will be shipped from various warehouses around the country and will require several and separate emails and tracking number confirmations to you of items shipped.
Notification of Shipment
Customers may request that they be notified by the LTL carriers (Less Than Truck Load Common Carrier) of when delivery will take place, however, there is usually an additional charge associated with this service. In all cases, customers should be able to track their shipment from the tracking number sent to them and have a good idea of what day the delivery will take place. Furthermore, customer has the option to contact the local dispatch office of the carrier to verify a more specific delivery time and not have to pay for such information.
Packaging of Merchandise
All merchandise is packaged by the manufactures to meet all shipping and handling codes set forth by all of the carriers nationally and internationally. It is in no one’s interest to have damaged freight as a result of badly packed merchandise. Therefore we are confident that all merchandise will be shipped and handled to the best of the ability of the manufacturers and the shipping companies.
Damaged Shipments and Procedures for Filing Claims
Once our customer receives their delivery and before signing for the merchandise, please be sure to do the following if possible for your own protection:
1. Uncrate the merchandise while the trucking company is still at the site and before you sign the bill of lading. Check for any concealed damage to the merchandise. If there is no damage, then sign the bill of lading and that concludes there part in the shipping process.
2. If the merchandise had to be shipped and received by someone else who did not see any outside damage to the package but did not uncrate the machine to check further and signed for it, then later found concealed damage to the merchandise please follow step #4. This is only if you feel the damage is not repairable. Please note that you only have 3 days for visible damage and 15 days from date of receiving the shipment to report and file a claim on concealed damage. If you see that there is clear and obvious visible damage before the item is even uncrated, and the damage is very serious and not something you feel you want to live with, please do not receive the shipment and make sure that the driver makes a notation reflecting the magnitude of damage to the merchandise on the bill of lading and to note that the customer had declined to accept the shipment. After that is done you may have to sign below that notation that you declined shipment due to damage.
3. In the event you the customer end up with damaged merchandise, it will be your responsibility to file a claim. If you call us, we will gladly try to help you in any way possible to expedite and resolve the issue as quickly as possible.
Title and risk of loss pass to customer on delivery to the common carrier. If product was damaged in transit, recipient must file claim with carrier. Orders are carefully packaged and are filled with merchandise in good condition. Unfortunately, there are occasions when merchandise is damaged during shipment and arrives in unacceptable condition. In all such instances, the Carrier is responsible for safe delivery of the merchandise, and ALL CLAIMS FOR BREAKAGE AND DAMAGE, WHETHER OBVIOUS OR CONCEALED, MUST BE MADE TO THE CARRIER BY THE BUYER UPON RECEIVING THE MERCHANDISE OR WITHIN 3 DAYS FOR VISIBLE DAMAGE, AND 15 DAYS FOR CONCEALED DAMAGE, AFTER RECEIPT OF SHIPMENT.
When you want an order delivered as quickly as possible, ask for “Express Service”. We will make every effort to select the fastest means to deliver your order. Please keep in mind that it may be quite costly to ship with this method.
We hope that you will become one of our valued customers and look forward to working with you as we have with so many wonderful customers since 1990.
Thank you for visiting our website and hope you will enjoy shopping with us.